Cancellation & Refund Policy
CANCELLATIONS & REFUNDS BY COMPANY
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being cancelled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by the Company after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.
CANCELLATION BY YOU
You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website. In the event you subscribe to any services, the same may be cancelled by you one month prior to the provision of the services, in such a case you will be refunded in the entire amount after deducting any bank charges that may have been applicable. Further during a period between one month and 14 days from when the Services are to be provided, if there is a cancellation request received, we may at our discretion refund 50% of the amount, after deducting any bank charges that may have been applicable, to you. A period of 14 days before the Services to be provided no request for cancelation will not be entertained by the Company.
CANCELLATION POLICY FOR TRAVEL:
Every booking made with SHATAKSHI GROUP is subject to cancellation charges levied by the airline, which may vary depending upon flight and booking class.
Some booked fares may be non-refundable per the specific airline’s policy. In such event SHATAKSHI GROUP will not be responsible for any refund.
Applicable convenience fees will be non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.
SHATAKSHI GROUP cancellation charges: Over and above the airline cancellation charges, SHATAKSHI GROUP will levy Rs. 250/- per passenger per segment for each cancellation.
Cancellation requests received from online or telephonic platform through SHATAKSHI GROUP customer support shall only be entertained. SHATAKSHI GROUP shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail
For e-tickets, if your cancellation request is made less than 24 hours before departure, you’ll need to contact the concerned airline directly to get your reservation cancelled, and SHATAKSHI GROUP shall not be responsible for any cancellation requests made less than 24 hours before departure.
Convenience fee charged at the time of booking is non-refundable under any circumstances whatsoever.
Discount Availed will be non-refundable.
Any Trip changes and cancellations, if permitted, may incur increased prices and penalties. A processing fee of Rs. 500/- per ticket/ per voucher will apply for each additional payment required or refund requested as a result. Convenience fee charged at the time of booking is non-refundable. Discount availed at time of booking will be non-refundable.