Terms & Conditions
We are basically travel, tour and holiday organizers only. We do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We also do not own or control any hotel, transport or any other facility mentioned in the brochure. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, arising outside our normal selection and inspection process. It is imperative that all passengers travelling through ST or any tours organized by ST. Abide, comply and strictly observe all the terms and conditions laid down herewith.
Meals : There are preset menus for the meals provided on the tours. Packaged meals are served at some of the places. The types of meals are mostly vegetarian/non vegetarian food. No complaints/ claims for refund in respect of the meals will be entertained and the company reserves the right to change the menu and arrangements of the meal without assigning any reasons therefore. In some places food & water will be provided en-route at the available restaurants. We do not have any control on those arrangements.
Hotels : ST has taken utmost care in selecting hotels which are comfortable. Most of the hotel rooms have private bath or shower and may be located in the centre or away from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning, central heating, any other facility are at the hoteliers discretion, depending upon factors such as weather conditions, local circumstances. Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away - mattress) put in Double bedded room. The passengers will have to abide by the check in and checkout times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms are allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.
Accommodation for Child up to 11 years of age : A child below 12 years of age who is booked on the tour by paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the tour participant makes any changes in the rooming arrangement while on the tour, the company shall not make any refunds or pay any compensation to them. In case the tour participant decides to make any changes in the rooming while on the tour subject to availability, then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to the Hotel.
Coach / Sitting : There is a strict ''NO SMOKING", "NO ALCOHOL" & "NO EATING" policy in the travel mode. Carrying of high value items in the bus will be at your own risk. We advise you not to leave them behind when you leave the coach. Company will not be responsible or liable in case of loss/ theft / damage of such items from the coach. Any damage caused by you to the coach during the travel shall be paid by you and the company will not be liable for the same. We use air-conditioned or non air-conditioned 9 / 12 / 25 / 27 / 35 / 43 / 45 seated vehicles, Jeeps, Vans or Taxis depending upon the requirements of the tourists.
Health : It is presumed that the tourists who have booked the tour have gone through the itinerary & is well aware about the same. It is presumed that the tourist is medically fit to undertake the said tour. The person who is medically fit to undertake the said tours shall join the said tour. Photographs or Video clips : Company reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company's business without obtaining prior permission of the concerned tourist.
Itinerary changes : We may operate more than one coach on a specified date of the tour depending upon the demand for more bookings of the tour by the tourists. Sometimes we may change the direction, or slightly modify the itinerary. We will advise you of these amendments prior to the commencement of the tour or otherwise during the tour. In the event of passenger / joining passenger misses out on any part of the sightseeing tour, or any such tour, due to delay on his part, he will not be entitled to claim refund for the same.
Tour Price : The price quoted in our brochure or proposal by mail / e-mail and any other mode of communication has been calculated as per the rates prevailing at the time of printing this brochure and also as per the prevailing Inter-state taxes / Fuel Charges, etc. The company reserves the right to amend / alter the prices published in the brochure or quoted by any other means, in case of suppliers rate fluctuation, increase in fuel cost, increase in state taxes, or increase in any other item relevant to the tour before the date of departure. Any such increase in rate must be paid for by the tourist in full before the departure of the coach/bus/vehicle, etc.
Tour inclusions and Exclusions :
Cancellations : All services such as hotel accommodation & transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers / vendors /independent Contractors if these services are released within a mentioned time frame. If a passenger has to cancel the tour due to any reasons, then he or she would have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellations will attract cancellation charges as given below.
CANCELLATION RULES - Cancellation is charged on full fare For Fixed Departure Package Tours (seat in coach basis)
Tour codes : CT-V/CT/AD/AM-V/HR/JA-V/JAPA-V/MUH-AC and Tours of Southern, Western, Eastern
1. Before 48 hours of the departure of the bus - 10% 2. Before 24 hours of the departure of the bus - 50% 3. Before 4 hours of the departure of the bus - 90% 4. Within 4 hours of the departure of the bus - NO REFUND
Important conditions : Passengers acceptance of the receipt while making the advance, full payment, passengers signature on the booking form, proposal, receipt, or paying the advance amount shall mean accepting in totality of the â€œterms and conditionsâ€ contained herein by the passenger(s). There is no contract between the company and the passengers until the company has received the advance for the tour. Full payment must be received one week before the departure of the tour. In case the booking is made within one week, then full payment has to be paid at the time of booking itself. If the full amount is not paid up at the time of booking the tour, the company reserves the right to cancel the booking subsequently resulting in the loss of deposit and also apply the cancellation charges as mentioned herein. To amend, alter, vary or withdraw any tour.
Jurisdiction : For all claims, disputes of whatsoever nature relating to the tours operated, marketed / coordinated by Southern Travels Pvt. Ltd., the courts in Delhi shall alone have jurisdiction and the laws of Republic of India shall apply.
Taxes : Service taxes will be charged as applicable
LIABILITY AND RESPONSIBILITY OF THE COMPANY
The liability of the company is restricted only to the making reservation in accordance with the tourist requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist or account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The company shall in no circumstances whatsoever is liable to the tourist or any other person for any loss or expenses incurred due to:
a. Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourist, b. Train or flight delays, on account of any reason whatsoever rescheduling or cancellation of train/ flights/ inter-connection meals not being served etc. c. Any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of force majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever. d. Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and / or damage or any damage to baggage or personal effects howsoever caused. e. Death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives at their own cost and consequences. f. Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management or employees or agents of any independent contractor. g. Any damages, additional expenses for any consequential losses suffered by the tourist due to cancellation, amendment and or alterations of any of the services of the tour mentioned in the itinerary or brochure by the company after the registration or booking by the tourist. h. Any sightseeing missed and/ or the program being curtailed after commencement of the tour and / or before the due period on account of force majeure including any unavoidable circumstances and any reason beyond company control including political riots, natural calamity, Floods, Landslides, closure of monument for any reason, monuments under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion, etc , all the loss or expenses will have to be borne by the passengers.
EACH OF THIS CONDITION SHALL BE SEVERABLE FROM OTHER IF ANY PROVISION DECLARED INVALID, ILLEGAL OR UNENFORCEABLE, THEN REMAINING PROVISIONS NEVERTHELESS HAS FULL FORCE AND EFFECT.
Complaints & Grievances : If the passenger has any complaint in respect of the services provided by SGT or any other independent contractor, the passengers shall immediately notify the same in writing to the independent contractor and a copy thereof should be handed over to the Tour Manager to enable SGT to take up the matter with the independent contractor. Any claim or complaint by the passenger must be notified to the company in writing within seven days after the tour completion date. No claims from the passengers will be entertained by the company beyond seven days of completion of the tour. Also, the company shall incur no liability in respect thereof.